Frequently Asked Questions

Orders

How do I place an order? Simply browse our collection, add your favorite items to your bag, and check out securely. You'll receive an order confirmation email right after your purchase.

Can I change or cancel my order after placing it? We process orders quickly to get them to you fast, so changes or cancellations can only be made within 1 hour of placing your order. Email us at [support email] as soon as possible and we'll do our best to help.

Do you accept returns or exchanges? For hygiene and safety reasons, we're unable to accept returns or exchanges on opened beauty products. If your item arrives damaged or incorrect, please contact us within 7 days of delivery and we'll make it right.

Shipping

Where do you ship from? All orders ship from our US warehouse, so you get faster delivery and no customs delays.

How long does shipping take? Orders typically arrive within 5–8 business days after processing. Processing usually takes 1–3 business days before your order ships.

Do you ship internationally? Currently we only ship within the United States. We're working on expanding — stay tuned!

How much does shipping cost? Shipping is free on all orders over $50. Orders under $50 have a flat shipping rate calculated at checkout.

Products

Are your products cruelty-free? Yes — every Frolyz product is 100% cruelty-free. We never test on animals, and we choose suppliers who share that standard.

Are your products safe for sensitive skin? We recommend checking the ingredient list on each product page before purchasing, and doing a patch test if you have known sensitivities. If you have specific skin concerns, feel free to message us before ordering.

Will more products be added? Absolutely. We're constantly sourcing new beauty essentials — join our email list to be the first to know about new arrivals and restocks.

Support

How do I contact customer support? Email us at [support email] or use the contact form on our Contact page. We aim to respond within 24 hours on business days.

I never received a confirmation email — what do I do? Check your spam/junk folder first. If it's still missing, email us with your name and the email you used at checkout, and we'll resend it.